Topargee Warranty & Returns
​
At Topargee, we stand behind the quality of our products and want you to feel confident in your purchase.
​
Quick Summary
All Topargee products come with a 12-month limited warranty against manufacturing faults and defects. Warranty applies only to purchases made directly from Topargee or Authorised Resellers. Proof of purchase is required. Returns for change of mind are not accepted, except as required by law. If your product arrives damaged, let us know within 7 days of delivery. International customers are responsible for shipping, duties, and taxes on returns. This warranty is in addition to your rights under Australian Consumer Law. Need help? Contact us at sales@topargee.com.au or call 0408 767 967.
​
Full Returns & Warranty Policy
​
Warranty Information
Topargee warranty applies only to purchases from Topargee or Authorised Resellers. All products distributed by Topargee RV, Caravan and Marine Accessories are covered by a 12-month limited warranty against defects in materials and workmanship, in addition to rights under Australian Consumer Law. Warranty claims are handled by the distributor of the goods.
​
What’s Covered includes manufacturing faults or defects in the original product and products that fail under normal intended use, when installed and maintained as instructed.
​
What’s Not Covered includes fair wear and tear, improper use, installation, or failure to follow care instructions, accidental damage, alterations, modifications, or misuse, severe weather events, pests, animals, or acts of God, use with incompatible accessories or fittings, and commercial or industrial use unless specifically approved.
​
If a product is found faulty, Topargee will offer one of the following, at our discretion: repair, replacement, or refund. Proof of purchase is required for all warranty claims, which are handled by the distributor of the goods.
​
Making a Warranty Claim
Warranty claims are handled by the distributor of the goods. Customers should contact Topargee at sales@topargee.com.au or call 0408 767 967 for guidance. Our technical team will assist with troubleshooting, and if necessary you may be asked to return the product for inspection. If a fault is confirmed within 14 days of delivery, Topargee covers return shipping costs. After 14 days, customers cover shipping costs.
​
Change of Mind
Please choose carefully as we do not offer refunds or exchanges for change of mind, except as required by law.
​
Damaged in Transit
If your product arrives damaged, you must notify Topargee within 7 days of delivery. Topargee will cover shipping costs for damage claims made within this period. After 7 days, customers cover shipping costs unless otherwise agreed.
​
Lost in Transit
An item is considered lost in transit if the carrier cannot track it for 21 days. Once confirmed by the carrier, Topargee will send a replacement at our expense. Customers must report lost items within 30 days of shipment.
​
Returning a Product
Products must be securely packaged in a sturdy cardboard box with padding such as bubble wrap. All returns must be trackable, with the tracking number provided to Topargee on the day of shipment. Topargee is not responsible for parcels lost in return transit.
​
Return Address:
Topargee
PO Box 812
Labrador QLD 4215
Australia
​
International Returns
International customers must follow the same warranty claim process. They are responsible for all return shipping costs. Parcels should be clearly marked as Returned Goods – No Commercial Value to avoid customs delays or charges. Topargee does not reimburse customs duties, taxes, or international shipping fees.
​
Consumer Law Rights
This policy operates in addition to any rights and remedies available under Australian Consumer Law.
​