Question 1

What are the dimensions of the H2F-BT12 Bluetooth Water Tank Gauge?

Accepted Answer

69 mm (w) x 40 mm (d) x 70 mm (h)

Question 2

What are the dimensions of the H2F-FM Flush Mount Water Tank Gauge?

Accepted Answer

87mm (w) x 30 mm (d) x 80 mm (h)  - please refer diagram below
 
https://static.wixstatic.com/media/undefined

Question 3

What are the dimensions of the H2F-SM Surface Mount Water Tank Gauge?

Accepted Answer

71.5 mm (w) x 56 mm (h)  - please refer to diagram below.
https://static.wixstatic.com/media/undefined

Question 4

Are any of the Gauges waterproof or water resistant?

Accepted Answer

The screens on the Flush Mount & Surface Mount Water Tank Gauges have an IP rating of IP66, as does the front of the Bluetooth Module.  However do not submerge the whole gauge in water as this will  cause it to stop working.

In addition, the sender unit is waterproof but take care to install it in a location where it is away from impact from road debris, stones etc.

Question 5

Changing from litres to gallons or gallons to litres

Accepted Answer

There is a small LTR or GAL next to the amount displayed to show which mode you are in
 
Disconnect the power (or batteries)
 
Press and hold the “PROG” button while reconnecting the power
 
Release the button after you hear the long beep.  The display will be switched (from LTR to GAL, or GAL to LTR)
 
Wait until the screen turns off and the unit will memorise the setting

Question 6

What is the H22 Message?

Accepted Answer

The “H22” will display sometimes.

This is not a fault.  It is the code for the different senders.

If this setting has been accidentally changed it can be easily reset by pressing both buttons at the same time and scrolling through until it shows “H22” again.

Pressing both buttons will also reset the amount to the programmed amount.

Question 7

Display is reading out by a large amount eg 1 litre for every 3-5 litres

Accepted Answer

If your display is out by a large amount it is usually because you have managed to change the sender codes
 
Press both buttons at the same time and release - H22 should be displayed. If “H22” is not displayed, keep pressing and releasing the "DISPLAY" button until “H22” is displayed.
 
Wait until the screen turns off and the unit will memorise the setting. This is the correct code for the ½’ sender supplied with these models. 
 
Also ensure the display is not reading in gallons instead of litres.  If this is the case refer to FAQ - Changing from litres to gallons or gallons to litres.

Question 8

Why isn't my water use being recorded?

Accepted Answer

Ensure you do not turn the display "POWER OFF"  until it has gone to sleep - this takes approx 10 seconds.
 
The remaining quantity is only recorded in memory after the display has gone to sleep.​

Question 9

Screen turns on but amount does not change

Accepted Answer

Check that the snake at the top of the screen is moving when water flows. If it is moving this is a normal condition.
 
Check if the water is flowing in the direction of the arrow on the sender.  If it is not flowing in the direction of the arrow, refit sender in direction of flow.
 
Check that nothing is caught in the implellar, such as teflon tape. It could be something as little as shavings from holes drilled in the tank at some stage. Make sure you remove debris carefully.
 
Have the sender wires been cut and joined?  If they have this would cause this issue and your warranty is void
 
If you have fitted extension leads, unplug them, then remove sender and plug into 1.4mt lead from display and blow into lightly to check.
 
Press both buttons at the same time and release - H22 should be displayed.  If “H22” is not displayed, keep pressing and releasing the "DISPLAY" button until “H22” is displayed. 
 
Wait until the screen turns off and the unit will store the setting.  This is the correct code for the ½" sender supplied with these models.
 
Screen turns on and snake at top of screen moves but amount does not change. Refer above.
 
Check if litre is displayed in the bottom right hand corner.  If displaying in gallons please refer to FAQ - Changing from litres to gallons or gallons to litres?

Question 10

Screen stays on or locks up and will not respond to any buttons

Accepted Answer

In the unlikely event that this happens, disconnect power.
 
Press the "DISPLAY" button to release any holdover charge in the capacitors.
 
Wait 30 seconds and reconnect power. 
 
Display will reboot and go through self check and restart.

Question 11

Screen flashes on when no water is being used

Accepted Answer

This can sometimes happen for the following reasons:
1. If the magnet in the sender stops next to the Hall Effect sensor inside the sender unit and there is any slight movement in the RV.   If this is the case, the simple solution is to open and close a tap quickly to move the impeller to a different position. 
2. Turn the pump off if the 12v power for the display is coming from the same circuit (this is the recommended power source for the H2F-FM 12v  model).
3. If the water pipe does not have any water in it, however the impeller is free to turn in air this could cause this issue.  The reason this sometimes happen is if the sender is fitted to the inlet side (suction side) of the pump.  In this case turn the display power off.  All settings and quantity will be stored.
4. If the sender is fitted to the suction side of pump and there is a slight drop in pressure caused by an old pump (unable to hold prime), air getting into line or severe corrugations could all cause the unit to flash on.  This is another reason we recommend the sender be fitted to the pressure side of pump.

Question 12

No Display?

Accepted Answer

For AA battery models, check that the batteries are fitted the right way and are fresh/charged.  Remove and replace correctly.
 
For 12V Models, ensure the cables are not connected in reverse.  Connect red wire to positive and black to negative.

Question 13

How many extension leads can I use?

Accepted Answer

Up to 6 leads may be joined to make 9.8m in total length.

Question 14

Can I cut the sender leads?

Accepted Answer

Sender leads cannot be cut and joined – this will void your warranty.
 
Extension leads must be used.

Question 15

How Many litres will the Water Gauge read?

Accepted Answer

The maximum monitoring capacity is 99,999 litres.

Question 16

If I have multiple tanks does the gauge read seperately or does it read the combined amount?

Accepted Answer

Using the example of having 3 x 100 litre tanks - the gauges can read either way depending on the way you set it up. 
You can set the gauge up to read one tank at a time, ie  1 x 100 litres,  then when that tank is empty you can set it up to read the next water tank and so on.
Alternatively, you can set it up to read the whole combined amount of the three tanks totalling 300 litres.

Question 17

My tank fills and empties from the same water line. Will the gauge count backwards when the tank is being filled and the water flowing in the opposite direction?

Accepted Answer

The gauge only reads one way and therefore will not register when you are filling the tank.
 
Once the tank is filled press the reset button and it will change back to your pre-programmed amount.
 
Please note the sender unit is fitted after the pump.

Question 18

Why can't I fit the sender before the pump?

Accepted Answer

If you have no room after the pump, the sender can be fitted before the pump. 
 
The main reason we don't recommend this is if you do not tighten all connectors properly and there is a tiny pin hole, air will enter the hose line and the water will drain back into the tank. 
 
If the sender is fitted on the pressure side any leaks become obvious. 
 
However, if fitted correctly the sender can be fitted either side of the pump.

Question 19

Can a sender unit be fitted to the incoming water tank to measure the amount of water you put into the tank?

Accepted Answer

Put simply this cannot be done.

Question 20

Can more than one sender be used with the gauges?

Accepted Answer

No only 1 sender can be used.

Question 21

I see in the instructions it says to to install the sensor 200mm after the pump. Is there any reason for this in particular?

Accepted Answer

The 200 mm allows the water to stabilize for a better reading. Water when agitated mixes with air that adds water bubbles reducing the consistency of the water and makes it hard for the impellor to spin when the water passes. Elbows, t pieces and the pump cause this cavitation adding air bubbles so 200 mm from any of these will increase the accuracy.

After the pump the water is locked and prevents ghost readings from loose water in the pipes. Before the pump the water is free to move back to the tank and swish around in the pipes. The pump will lock the water in place preventing ghost readings. If you have ghost readings, turning the gauge off when moving the van with prevent this. Also a stop valve (one way) will help.

Question 22

Will there be any restrictions in the water tank gauges in flow or reduce outlet water pressure if for example I run a 50 litre water tank in a canopy that is gravity fed only?

Accepted Answer

The minimum flow is 1.5 LPM.  To test it you will need to have the tank nearly empty then time it with a 2 litre milk bottle.  If it is over 1.5 LPM then you will have no problems.

Question 23

How is the water pumped?

Accepted Answer

Water flow is powered by a very efficient 12 volt submersible electric pump. Simply plug into a motor vehicle’s 12 volt cigarette lighter socket, battery pack or converter. Alternatively, some water heaters have their own lithium-iron battery which can power the pump for about 80 minutes and can be recharged and used directly from 12v or 240v.

When recycling the water the pump is attached to a saddle inside the tub. It literally pumps the water from the tub up to the handset and back down. To run on continuous fresh water the pump can be detached from the saddle and submerged into your own fresh water bucket, for example, or jerrycan.
The high volume pump is rated for many thousands of hours of showering and with a very low power consumption of around 2-6 amps, depending on the model.

Question 24

I cant find the app for the Bluetooth Gauge on the playstore

Accepted Answer

We suggest the following methods to resolve this problem:

1. Clear the cache and data of the Google Play Store.   Attached below is the procedure on how to clean the cache and data of the Google Play Store.   This may sometimes cause the problem. 
2. Use the Google Play Store in the internet browser instead of the APP to download the eFlow. 
3. Use the APK  attached. (zipped file)

Question 25

I can't seen to connect to my Bluetooth gauge. I am connected directly to 12v.

Accepted Answer

The gauge is designed for battery power power primarily and if you connect direct to 12v you can damage your gauge with excess power. Its is important to use the Topargee 12v adaptor as it have been thoroughly tested to compliment the gauge. 12v batteries can often produce more power even spike damaging the communication module on the gauge. The batteries last for 12months and provide a reliable power solution. If you prefer 12v  please use https://www.topargee.com.au/product-page/12v-adapter, (https://www.topargee.com.au/product-page/12v-adapter,)and other power solution may void your warranty.

Question 26

Cannot find eFlow Meter or the App is Hanging  (H2F-BT12 Bluetooth Water Tank Gauge)

Accepted Answer

Go to Setting > Google > Location > Choose OFF
Quit from Setting > Quit from eFlow and enter it again
eFlow will ask you location permission > choose YES

Question 27

I can't seen to connect to my Bluetooth gauge after update its says "Connecting"

Accepted Answer

If you are running Android 13 or higher use the latest app on-line with Google Play.

If you are running Adroird 12 or earlier version, use the link below:
 https://drive.google.com/file/d/1zayRvsLNZwNDHldF3J8dHYZSFzSn3HZy/view?usp=share_link

Question 28

Connecting 12v to Bluetooth Gauge

Accepted Answer

Please ensure you only use a Topargee 12V lead when connecting to 12V. Direct 12V will cause your gauge to function incorrectly. It has also been known to burn the board on the gauge rendering it unusable. The double AA battery pack is only a 3v pack so connecting 12v without the adaptor will damage your gauge.

https://static.wixstatic.com/media/f5d48f_c24dc48e3e01443fab003e53aa1c8dcb~mv2.jpg

Question 29

​​eFlow shuts down (H2F-BT12 Bluetooth Water Tank Gauge)

Accepted Answer

Go to Setting > Apps > eFlow > Storage
Choose CLEAR DATA & CLEAR CACHE
Quit from Setting > Quit from eFlow and enter it again

Question 30

Is there a way to add a specific amount of water eg 20 litres rather than always needing to fill the tank and reset gauge to full?

Accepted Answer

When designing our gauges we wanted to keep the operation as simple as possible.
 
You can always set your volume on the gauge to any amount without just resetting it to full.
 
For example if you have a 200 litre tank and it goes down to 150 litres and you add the extra 20 litres, change your tank size in the device to 170 litres and off you go with your 170 litres of water.
 
Then when you refill and you top the tank, reset the gauge volume to 200 again.

Question 31

The H2F-BT12 Bluetooth Water Tank Gauge won't work with my Android Phone

Accepted Answer

The H2F-BT12 Bluetooth Water Tank Gauge is only compatable with Android 8 or later.

Question 32

How do I check the Sender settings on my Bluetooth gauge ?

Accepted Answer

Download this file and follow the instructions

Question 33

Generally how long will the batteries last in the Water Tank Gauges (HF-SM & HF-BT12)

Accepted Answer

On average the batteries last approx 2 years with normal use with the HF-SM Surface Mount Water Tank Gauge and approx 12 months with the HF-BT12 Bluetooth Water Tank Gauge Model.

Question 34

What is new about the H2-FM Flush Mount Water Tank Gauge?

Accepted Answer

The FM Flush Mount replaced the RM model approx 6 years ago.  It is 12v only, has a larger backlit screen and must be fitted at eye height or above as polarised, therefore you can read it in bright daylight. 
 
Please refer to the Product for full list of Specifications.

Question 35

Screen turns red (H2F-FM Flush Mount Water Tank Gauge)

Accepted Answer

This will happen if the battery voltage drops below 9v.
 
When quantity reaches 000 or -001 the display will turn red and the buzzer will sound.

Question 36

Can I use a 24v system with the H2-FM Flush Mount Water Tank Gauge?

Accepted Answer

Yes you would just need to get a 24-12v Transformer/Convertor.

Question 37

What do I do if I get a blank blue screen or HHH on my H2F-FM Flush Mount Water Tank Gauge?

Accepted Answer

The blue screen or HHH is generally caused by the power being too high.
When the power gets over 12v it can cause the screen to not work.
Disconnect the power from the gauge, DO NOT disconnect the power from the van as this will not resolve the issue.
This will allow the solenoid to reset gauge, activating the screen again.
We would recommend checking you power levels to ensure it is no more than 12v.
A lot of lithium batteries are between 13v - 15v.
If you are still experiencing issues when connecting the power, install a reducer on your positive wire.

Question 38

Will the H2F-FM Flush Mount Water Tank Gauge work with a hand pump style tap that is standard in the Jayco Camper Trailers?

Accepted Answer

The H2F-FM Flush Mount Water Tank Gauge will work with a hand pump.  
 
We are aware that a lot of the FM water gauges are fitted in the Jayco Camper Trailers.
 
Please note the minimum flow is 1.5 LPM.

Question 39

Why does my screen flash blue and red on power up on the H2-FM Flush Mount Water Tank Gauge

Accepted Answer

When the Flush Mount is powered on, the microprocessor software will check if all of the lights, blue and red as well as the segments on the LCD are functional or not.

This is why the screen flashes blue and red when turning on.

See video below as an example of a normal power up

https://video.wixstatic.com/video/f5d48f_55a5ec547f8f4d0e98e7c0942743344b/720p/mp4/file.mp4

Water Gauge FAQ's